Privacy Policy

Effective Date: 2019, 01, 02

At Haven Holidays Pvt. Ltd., we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your personal data when you engage with our services, including our website, trekking, and tour services.

1. Information We Collect

1.1. Personal Information

When you book a trek or tour with us, we collect personal information necessary to provide our services. This may include:

Name

Email Address

Phone Number

Date of Birth

Passport Details (for international tours)

Emergency Contact Information

Payment Information (credit/debit card details)

1.2. Non-Personal Information

We may also collect non-personal information that cannot be used to identify you, such as:

Browser and Device Information
IP Address
Cookies and Tracking Technologies

2. How We Use Your Information

2.1. Service Provision

We use your personal information to:

Process bookings and payments
Communicate with you regarding your trip
Provide customer support
Personalize your trekking and tour experience

2.2. Marketing and Communications

With your consent, we may use your contact details to send you promotional offers, newsletters, and information about upcoming tours and services. You can opt out of receiving marketing communications at any time.

2.3. Legal Compliance and Protection

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

3. Information Sharing and Disclosure

3.1. Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, accommodation providers, and transportation services. These parties are obligated to protect your data and use it only for the purposes for which it was shared.

3.2. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring company.

3.3. Legal Requirements

We may disclose your personal information if required by law or to protect the rights, property, or safety of Haven Holidays Pvt. Ltd., our customers, or others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights and Choices

5.1. Access and Correction

You have the right to access, update, or correct your personal information at any time by contacting us.

5.2. Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

5.3. Right to Withdraw Consent

If you have provided consent for the processing of your personal data, you have the right to withdraw that consent at any time.

5.4. Opting Out of Marketing Communications

You can opt out of receiving marketing communications by following the unsubscribe instructions provided in the emails or by contacting us directly.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.